Elevated errors on certain webservers

Incident Report for Nmbrs

Resolved

The system is performing as expected. Response times remain stable and fast. We will close this incident, but will continue to monitor the situation.
Posted Jan 21, 2026 - 11:17 CET

Update

The results so far are positive, with significantly improved response times. We will continue to monitor the system and will share further updates as needed.
Posted Jan 21, 2026 - 09:40 CET

Monitoring

The update has been completed and an improvement has been implemented. We will continue to monitor the results and provide a new update tomorrow morning.
Posted Jan 20, 2026 - 23:54 CET

Update

Response times have noticeably improved, but they are still not yet optimal. For this reason, an additional update will be performed tonight at 22:00 to further reduce the load on the system. We will monitor the results afterwards.
Posted Jan 20, 2026 - 16:58 CET

Update

We are continuing to investigate the issue.
Posted Jan 20, 2026 - 15:30 CET

Update

From now on, we will provide an update every hour. The investigation is still ongoing.
Posted Jan 20, 2026 - 14:30 CET

Update

The overall performance has improved but is still not optimal. The investigation remains ongoing.
Posted Jan 20, 2026 - 13:56 CET

Update

An improvement has been implemented, this had a noticeably positive effect. We will continue monitoring.
Posted Jan 20, 2026 - 13:07 CET

Update

A reboot has been performed, and we are monitoring its effects. The performance is still degraded, and the root cause is still under investigation.
Posted Jan 20, 2026 - 12:30 CET

Update

We will provide an update every 30 minutes via the status page. The issue related to availability has been identified. The investigation into the performance is still ongoing.
Posted Jan 20, 2026 - 12:03 CET

Update

We are continuing to investigate this issue.
Posted Jan 20, 2026 - 11:32 CET

Update

The issue is still under investigation.
Posted Jan 20, 2026 - 10:49 CET

Investigating

Unfortunately, the previous fix did not resolve the issue. We are continuing our investigation and hope to provide a solution soon.
Posted Jan 20, 2026 - 09:45 CET

Monitoring

A fix has just been implemented, and we will continue to monitor the situation closely in the coming period.
Posted Jan 19, 2026 - 20:24 CET

Update

We believe we have found the cause of the problem. Tonight at 8:00 PM CET, we will be performing an update that should potentially resolve this issue. The update will have no impact on Nmbrs accessibility. We are closely monitoring the situation and will update you on the outcome.
Posted Jan 19, 2026 - 16:56 CET

Update

The root cause is currently being investigated, and we are working on identifying a solution.
Posted Jan 19, 2026 - 12:31 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 19, 2026 - 10:11 CET

Investigating

We have received a notion of slowness in our application. We are investigating the root cause of this matter and will update this incident as soon as possible
Posted Jan 19, 2026 - 09:55 CET
This incident affected: Nmbrs Netherlands (Web Application (APM), Sandbox, API) and Nmbrs Sweden (Web Application (APM), Sandbox, API).